SMS CONSENT POLICY

1. Who We Are

Loaded Basket Media is an AI-powered marketing and automation agency based in Pittsburgh, Pennsylvania. We provide automated communication systems — including missed call text-back, lead follow-up, and appointment reminder services — to local HVAC businesses and other service-based companies.

Business Name: Loaded Basket Media
Website: https://loadedbasketmedia.com
Email: [email protected]
Phone: (412) 618-7576
Location: Pittsburgh, Pennsylvania

2. How We Obtain SMS Consent

Loaded Basket Media and its clients obtain explicit consent from customers before sending any automated SMS text messages. Consent is collected through the following methods:

• Website Contact Form: When a customer submits a contact or inquiry form on loadedbasketmedia.com or a client's website, they are presented with a clearly visible checkbox and consent statement before submission. The checkbox is not pre-checked. Customers must actively opt in.
• Missed Call Text-Back: When a customer calls a business phone number and the call is not answered, the customer hears an automated voicemail message informing them that they will receive a text follow-up from the business. By leaving a voicemail or calling back, the customer acknowledges and consents to receiving a single automated follow-up text message.
• Verbal Consent: Customers who schedule appointments or request service by phone are informed that they may receive automated text reminders and follow-ups as part of the service process.

3. Types of SMS Messages We Send

Customers who have provided consent may receive the following types of automated text messages:

• Missed call follow-up notifications
• Appointment confirmations and reminders
• Service estimate follow-ups
• Lead response and booking confirmations
• Review request messages (sent after service completion)

We do not send unsolicited marketing messages, promotional blasts, or messages to individuals who have not provided explicit consent.

4. Message Frequency and Rates

Message frequency varies based on the nature of the service interaction. Most customers receive 1–3 messages per service inquiry or appointment cycle.

Message and data rates may apply. Standard carrier messaging rates apply to all SMS messages sent and received. Loaded Basket Media is not responsible for any messaging fees charged by your mobile carrier.

5. How to Opt Out

You may opt out of receiving SMS messages from Loaded Basket Media or any of our clients at any time by replying STOP to any text message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent.

To re-subscribe after opting out, reply START to any previous message or contact us directly at [email protected].

6. How to Get Help

Reply HELP to any SMS message to receive assistance, or contact us directly:

• Email: [email protected]
• Phone: (412) 618-7576
• Website: https://loadedbasketmedia.com

7. No Third-Party Sharing

Loaded Basket Media does not sell, rent, share, or transfer your phone number or consent information to any third parties for their own marketing purposes. Your contact information is used solely to deliver the service communications you have consented to receive.

8. Compliance

All SMS communications sent by Loaded Basket Media comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA Messaging Principles and Best Practices, and applicable carrier guidelines including A2P 10DLC registration requirements.

9. Contact Us

If you have any questions about this SMS Consent Policy, please contact us at:

Loaded Basket Media
Pittsburgh, Pennsylvania
Email: [email protected]
Phone: (412) 618-7576
Website: https://loadedbasketmedia.com